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Assessment 3 Learning and Development Plan ? ? A critical impertinently technology is to be implemented, which will importantly change the unremarkable work practices of all staff. A unseasoned position the client inaugural program is going to be introduced, which is aimed at pore all staff on the richness of proving high levels of guest service. Objective: tender technology and putting the customer scratch line___________________________________ Employee bod & Skills Gap set Position bob ( achievement Manager) Lilly (Teacher) Jake (Teacher) Rose (Student Services) Tim (Marketing Manager) Judy (Reception) way of new technology. naked as a jaybird technology newly technology smart technology and move the customer first program Putting the customer first program Putting the customer first program and New Learning Need How to develop the readiness (required resources)? teaching Course, sensation on One Mentoring, Training Meeting, Workshop, workpla ce Coach Go to a class. Trainer Timeline Cost of Training choose in functional minute of arc survey in operative min determine in running(a) hour Study in working hour Study in working hour Study in working hour technology? How to take to the woods organisation. How to give out schema. How to operate system.

How to operate system and treat customers How to treat customers How to operate system and treat customers Coach Bob Bob Bob and peck script 1 day 1 day 1 day 1 half day technical teach by Bob( transaction Manager) tech by Bob(Operation Manager) Tech by Bob(Operation Manage r)? instruct hand nurse instruct handbook ! Tech by Bob(Operation Manager)?Read handbook Handbook Half day Bob and handbook 1 half day Training Specifications Training Requirements: A coach?pick a time from working hour to study?note book? Roles and Responsibilities: Bob: as an Operation Manage bob has to confirm all the skills gap identify done. And also tech other staffs how to operate new technology. Techniques and Tools: New system? check list? PowerPoint slide and hand book Training Schedule...If you want to get a full essay, law it on our website: BestEssayCheap.com

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